Peacemaker, Ken Sande Christian book. It's as certain as death and taxes: whenever groups of people gather, conflict is sure to follow. But if you can't hope for a church that's conflict-free, you can teach your congregation to resolve disagreements in a way that glorifies God! Learn time-tested principles that can transform bitter oppositions into valuable opportunities for growth.
Difficult Conversations, Douglas Stone, Bruce Patton and Sheila Heen
Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.
Change your questions, change your life, Marilee Adams
This is a useful tool for helping people be more effective relationally with others but also with themselves.
Peacemaking for Families, Sandy, Raabe Basic conflict-resolution skills found in Scripture can help you change your home from a battle zone to a love nest. Distinguishing between positive and negative conflict resolution, Peacemaking for Families introduces the reader to valuable principles such as "The Peacemaker's Pledge," the "Seven A's of Forgiveness," and the "PAUSE Principle of Negotiation." Real-life stories and case studies help the reader to acquire the skills needed to create a true "peacemaking family.